We understand you may feel uneasy about having a stranger show up to your home at 10 o’clock at night.
Don’t worry. Our in-house technicians not only ensure higher-quality work, but also a comfortable and safe experience for YOU.
Our technicians are vetted, background-checked, and drug-tested. And since they’ve all worked at our company for at least five years, we can 100% vouch for their upstanding integrity and character. After all, they wouldn’t be on the Presto team if we couldn’t!
To complete your peace of mind, your repair technician will show up in a branded truck with proper identification. Your tech will treat you with respect, courtesy, and cordiality the entire time. That’s a promise.
We believe peace of mind shouldn’t come at a high cost. Not only are our repairs quotes ultra-competitive, but they’re also consistent.
We charge a flat rate for our services… and that rate stays the same no matter the day or hour. It doesn’t matter whether you call at 3pm on Thursday or 2am on Sunday.
Other garage door companies? They may offer 24/7 repair. But many of them skyrocket their prices during non-business hours.
We don’t think that’s fair. Garage doors break down at unexpected—and usually inconvenient—times. You shouldn’t have to pay a “penalty premium” because a problem outside of your control happens after hours. And when you choose Presto, you won’t.
Call the average garage door company for repair, and you may as well hand them a blank check. Companies in this industry are notorious for performing work without getting a customer’s consent. So when the tech hands you the bill, prepare to be shocked at how deep you have to reach in your pockets to pay for the repair.
We don’t play those pricing games.
The first thing your Presto technician will do is perform an in-depth inspection and diagnosis of your door system. Your technician will clearly explain the problem, the repair needed, and the cost BEFORE starting the work. We won’t begin the repair until we have your blessing to do so.
A few circumstances can cause garage door cables, which are connected to cable drums, to come off the drums. These are mostly due to slack being created in the cables, such as objects being higher or lower than the photo sensors or garage door springs that need adjustments due to lost tension.
Note that if you have a broken cable, you should stop using the door and give us a call at 704-397-3002 or contact us online. Make sure not to touch the cable or drums to avoid being cut by frays and stay away from the door since it may come out of the track. Stay safe and call our garage door cable repair experts!