Just the other day, I was speaking to an upset customer. This customer insisted that our technician did a poor job and that he installed their new garage door improperly. The customer stated that there was a gap at the bottom of their garage door. I agreed with the customer that I would personally come out and take a look at the new door installation. One of our newer technicians had installed the door, and figured that this would be a great opportunity to look over his work.
When I arrived at the home, I did notice that there was a gap of several inches on the bottom right corner of the garage door. After speaking with the homeowner, I pulled out a bubble level and checked the level of the garage door and of the concrete. Our technician Eric had done a great job. The culprit of the gap at the bottom of the door was settling concrete.